After a long day, retail therapy can be just what’s needed. Shopping provides a disconnect from the everyday – a chance to hunt and gather that is sometimes needed and often desired.
Just like us, companies go shopping too and sometimes they make big purchases in the form of an acquisition. These purchases often increase revenue, employee count, customers and the geographic footprint of a company. While acquisitions are exciting, there is a great level of risk and sometimes zero reward for the customer. If an acquisition goes wrong, it could impact a once loyal customer base.
Donald Porter, VP of British Airways, once said: “customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” So what if your vendor struggles post-acquisition? There’s problems with the integration; customer care is slow; no one has time to support routine updates or provide the level of service you expect. Unfortunately, your vendor relationship isn’t equivalent to regular purchases at the mall; no matter what, there’s no return policy.
Late last week, Appriss acquired Sysrepublic, which offers retail Exception-Based Reporting (EBR) analytics. If you are a current customer of Sysrepublic, you should have some concerns, particularly about the level of service you will be receiving. How will this acquisition impact Sysrepublic’s product roadmap and innovation? Will pricing change? Will employees stay or are they looking for new employment opportunities? What will happen to the development team? Are you going to be forced to add services from Appriss? And the list could go on…
At Profitect, we are here to address your concerns and offer you a unique opportunity to partner with the industry’s leading prescriptive analytics provider and move beyond basic Exception-Based Reporting. If you are a Sysrepublic customer, this acquisition is a chance to reflect on the current state of your implementation and what could be ahead. We are so confident that Profitect is a superior analytics platform for retail and we are offering an exciting incentive especially for current and prospective Sysrepublic customers:
- One month of service for free – enjoy your first 30 days with Profitect for free while you start seeing the dramatic results our prescriptive analytics delivers.
- Rapid implementation – we guarantee the fastest deployment; we’ll have you up and running in days, not weeks or months.
- No invoice – for the first 30 days of service, we don’t want you thinking about anything other than the power of your Profitect product. For the first 30 days, you won’t receive an invoice.
For Sysrepublic customers facing uncertainties in light of the Appriss acquisition, we’re here to support your success and encourage you to take advantage of this risk-free opportunity to revolutionize your business with Profitect.
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